faqs

frequently asked questions

product related

› are any of Vaanya’s products tested on animals?
absolutely not. Products are only tested on willing human participants!

› are all your products vegan?
yes, every single product is vegan.

› are the bar soaps cold process?
yes, all bar soaps on the website are made using the traditional and ancient method of soap making, called the cold process method.

› how long do these bar soaps last in the shower?
if used along with a draining soap dish once per day, the bars can be expected to last 4 weeks. If the use is more frequent, then the bar will not last as long. A tip- try a soap saver to prolong the life of your bar or cut the bar into half and use one-half at a time. We have had customers mention their bars lasting up to 2 months in total this way.

› do the bar soaps expire?
technically, cold process soap doesn’t expire. It only becomes better with time. However, the essential oils in the bar soap will fade away, leaving behind no scent, about after 6 months of the soap being unwrapped. This is why the recommended use is within 6 months of unwrapping the bar, or within 8 months of purchase.

› is your packaging really plastic-free?
we are all about sustainability at Vaanya! All bar soaps are heat-sealed into compostable vegetable-starch pouches. Metal tins are used for the Whipped Body Butters. Body scrubs and mini body butters come in glass jars. Face masks come in heat-sealed kraft paper pouches that have a resealable zipper made of bioplastic. All soap and glass jar labels are printed on recycled post-consumer landfill-bound paper! Bubble wrap is swapped for newspaper confetti. External packaging is either a cardboard box or paper mailer. Water-activated paper tape (with a vegetable starch adhesive) is used to seal the boxes.

› why are so many products out of stock?
this is an extremely small business! What that means is that all products are made by hand in very small batches, and thus leading to them getting snatched up pretty quickly! If you don’t want to miss out on our next restock, be sure to follow us on Instagram because we share all our updates there first!

› are your products sold in stores?
all products are currently sold only on our website- shopvaanya.in

order related

› which payment options do you accept?
payments made via credit/debit cards (Visa and Mastercard), E-Wallets, UPI, and Internet banking are accepted. please note that AMEX cards are not accepted at the moment.

› when will my order be shipped?
orders are typically processed in 5-7 business days from the receipt of the order. processing time increases to 7-10 business days right after a new release/restock. please note that this is an extremely small business and so processing time is higher compared to bigger companies with more inventory and manpower. once shipped, orders typically deliver within 4-7 business days depending on the delivery address. if in any case, there is a delay in shipping out your order, we will reach out to you via email. once your order is ready to be shipped, you will receive a shipping notification and can track your order soon after. Vaanya Soap Co. is not responsible for theft or incorrect delivery of packages, especially owing to a wrongly entered address. please ensure you double-check the entered details before placing your order. we do not ship to Jammu & Kashmir, Andaman Nicobar Islands, or Lakshwadeep Islands at this time. business days are Monday to Friday, 11 AM to 5 PM.

› how much does shipping cost?
the shipping fee is based on the number of products ordered.

› can I cancel my order, get a refund, or return a product?
cancellation policy: you are well within your right to cancel an order, but please do so within 24 hours of it being placed. dropping an email is the best way to do so. you can simply reply to your order confirmation email if you’d like to cancel your order. If your order has been shipped, it cannot be canceled.
refund & return policy: due to the personal care nature of all our products, we are unable to accept returns or offer refunds. we cannot accept the return of sealed products since they have been out of our supervision. if you are not satisfied with your purchase, please contact us via email here: sales@shopvaanya.in along with your order number.

› can I modify my order?
unfortunately, we are unable to modify orders once placed. We regret the inconvenience this may cause.

› i entered the wrong shipping address. can this be edited?
please send us an email at the earliest along with your order number and correct address. We will try our best to process your request. however, if you have received a tracking link, your order is already on its way to the address entered at checkout and no changes to any details can be processed.

› i haven’t received my tracking email even though my order is marked as ‘completed’?
we’re so sorry about this! please check your spam/junk email folder. In case it’s not in there, please write to us at sales@shopvaanya.in with your order number and we’ll help you out!

› what if my package gets returned?
if the order gets ‘returned to sender/origin’ then we can re-arrange shipping for the same order once we receive it, but shipping charges will be applied twice now. since we incur charges for the package coming back to us and then us sending it back out to you. you will need to confirm the entered address and pre-pay for shipping before we send out the package again.

general

› i’m allergic to coconut oil, where do i check for ingredients?
all ingredients are detailed on every listing and on the label of each product. that being said, it’s up to the customer to do their research and decide what works best for them. Vaanya Soap Co. will not accept returns or process refunds based on allergic reactions. we do not claim that any of the ingredients listed will cure any topical conditions. we are not medical or health professionals. the main purpose of soap is to cleanse. while we may list the properties of ingredients used, we do not make any particular claims about the treatment of any skin condition. please consult your health care provider prior to using any skincare product, particularly if you are pregnant and/or nursing.
patch tests are strongly recommended when beginning the use of any product.

› will my soap look exactly like the picture?
we do our best to accurately replicate each batch that is made and to photograph in the best light to bring out all the colours in the soap bar. due to the nature of artisan handmade products, please allow for slight variations and minute imperfections.

› is Vaanya Soap Co. a registered entity?
‘Vaanya Soap Co.’ is the brand name of the entity Sustainable Essentials India™. the latter is an MSME registered company with URN UDYAM-MH-27-0011389.

for queries, please reach out to us at info@shopvaanya.in